Privacy Policy
Effective date: October 27, 2026
This Privacy Policy explains how Much Better Garage handles personal information provided through our website, service inquiries, telephone calls, text messages, and Facebook or Instagram lead forms.
Information you provide
Depending on how you contact us, information may include your name, phone number, email address, city or ZIP code, service address, requested service, appointment preferences, messages, and photos you choose to send. Please provide only information relevant to your garage door service request.
How our website form works
When you submit our service form, your name, phone number, city or ZIP code, requested service, and any details you enter are sent through FormSubmit to our business email. We use this information to respond to your service request. Entering details without submitting does not send them to us.
Facebook and Instagram lead forms
When you submit a lead form through one of our Facebook or Instagram advertisements, we receive the contact details and answers you choose to submit. We use those details to respond to your inquiry, discuss service options, and arrange an appointment. Meta also processes information under its own Privacy Policy.
How information is used
We use inquiry and customer information to respond to requests, provide estimates, schedule and perform garage door services, communicate about appointments and completed work, maintain business records, and address customer concerns. Submitting an inquiry does not by itself authorize unrelated automated marketing messages.
Sharing information
Information needed to handle your request may be shared with team members, technicians, and service providers supporting scheduling, communications, website hosting, or business records. Information may also be disclosed when required by law or reasonably necessary to protect safety or legal rights. This policy does not authorize selling your lead details or sharing your mobile number or messaging consent with other businesses for their own marketing.
Website hosting and third-party services
When you visit the website, the hosting provider may process technical information such as your IP address, browser information, requested pages, and request timestamps to deliver and secure the site. The website form uses FormSubmit to process submissions and deliver them by email. The current page does not include a third-party advertising pixel or analytics script. If we introduce additional tracking or change how the form works, we will update this notice as appropriate. External services, including Google, Meta, your messaging app, and your mobile carrier, process information under their own policies when you use them.
Retention and security
Information is kept as needed to handle inquiries, provide services, maintain relevant business records, and meet applicable obligations. No website, messaging service, or electronic storage system can guarantee complete security. Avoid sending sensitive personal or financial information through an initial service inquiry.
Your choices and requests
You may choose not to submit information, ask us to stop follow-up communications, or request access to, correction of, or deletion of information you have provided. Call or text (847) 250-6677 and identify your privacy request. Requests are handled subject to applicable law and any necessary recordkeeping obligations. If you receive texts from us, you can reply STOP to request that text communications stop.
Children’s privacy
Our services and inquiry forms are intended for adults arranging garage door services. They are not directed to children under 13. Contact us if you believe a child has provided personal information.
Changes to this policy
We may update this policy when our services or information practices change. The effective date above identifies the current version.
Contact
Much Better Garage
Website: Much Better Garage
Privacy questions and requests: (847) 250-6677